About the Pillow
What ages is it suitable for?
The PumPom Kids Anti-Fall Head Protector Pillow is designed for toddlers ages 1–2 years and fits most head sizes in that range (approximately 33cm). It's unisex, so it works great for either boys or girls.
What is it made of?
It's made from 100% cotton — soft, breathable, and cushioned to help absorb impact if your little one takes a tumble while learning to crawl, stand, or walk. Our supplier lists no high-concern chemicals in the materials used.
Can I wash it?
Yes — since it's made from cotton, we recommend hand washing in cold water and air drying to keep its shape and cushioning intact. Avoid the dryer, and always check the care label on your item first.
Which designs are available?
We offer several designs, including Little Flying Dragon, Elephant, Pink Butterfly, Owl, and Tiger — pick your favorite at checkout.
Orders & Shipping
How long does it take to process my order?
Orders are processed within 1–2 business days before they ship.
How long does shipping take?
Delivery typically takes 7–14 business days from when your order ships. You'll receive a tracking number by email as soon as your order ships.
Do you ship internationally?
Right now we ship within the United States only.
How can I track my order?
Once your order ships, we'll email you a tracking link. If you haven't received it within 3 business days of your shipping confirmation, please reach out via our Contact page.
Returns & Refunds
What is your return policy?
We want you and your little one to love your PumPom Kids pillow. If you're not fully satisfied, you can return it within 15 days of delivery for a refund, as long as it's unused, unwashed, and in its original packaging. Your first return on an order is free.
How do I start a return?
Reach out via our Contact page with your order number and reason for return, and we'll walk you through the next steps.
Who pays for return shipping?
Your first return on an order is free. If you need to return additional items from the same order, standard return shipping costs may apply — unless the item arrived damaged or defective, in which case we always cover the cost.
When will I get my refund?
Once we receive and inspect your return, we'll process your refund to your original payment method within 5–10 business days.
What if my item arrives damaged or defective?
Contact us within 48 hours of delivery with a photo of the item, and we'll send a replacement or full refund at no extra cost to you.
Payment & Security
What payment methods do you accept?
We accept all major credit and debit cards through our secure checkout.
Is my payment information safe?
Yes. All transactions are encrypted and processed securely — we never store your full card details.
Still have a question?
Reach out any time via our Contact page.